FAQ

How can I enjoy free delivery?

We offer free local delivery for any order over HK$400.

In other cases, a $100 delivery charge will be applied.

*Our delivery service is not applicable for outlying islands and restricted areas*

How do I pay?

We accept the following online payment methods :

  • Visa / Master / AE
  • Apple Pay
  • PayPal
  • PayMe

We accept the following payment methods for self pick up or delivery :

  • Visa / Master / AE / Union Pay
  • Cash
  • PayMe
  • Bank Transfer
How long will my order take?

Your order will be processed once payment is settled and confirmed. Delivery will be arranged within 5 business days with the attached invoice.

Deliveries are from Monday to Saturday, except Sunday and public holidays.

Once we have dispatched your order, you should receive an email with an order tracking number.

Can I exchange or refund my order?

All sales are non-refundable. However, we ensure all our products are genuine and in good condition.

Is my data protected?

We respect your privacy. Your personal data is kept strictly confidential.

For enquiry

Email: [email protected]

Messenger: m.me/himperialluxe

WhatsApp: https://wa.me/85268215172

Rare Rare Ltd.

Hilder Centre, 2 Sung Ping Street, Hunghom,

Kowloon, Hong Kong

Tel: 2536 0577